Baj99 Privacy Policy

Role

Baj99 (referred to herein as "we", "us", or "baj99") is an online gaming and betting platform. This Privacy Policy explains how we collect, use, store, and protect the personal information of users on our website and mobile app.

By using baj99, you consent to the data collection and usage practices described in this Privacy Policy. We adhere to international data protection standards and are committed to safeguarding your privacy.

This Privacy Policy is read in conjunction with our Terms and Conditionsmust be read together with. Both documents jointly govern your relationship with baj99.

What Information We Collect

Baj99 collects the following types of information to deliver safe and seamless services. We only collect what is necessary — gathering unnecessary data goes against our principles.

In addition to the information you voluntarily provide at registration, we also collect certain technical data automatically. This automatic collection is covered in detail in the Cookies section.

How Your Information Is Used

Baj99 uses collected data for the purposes listed below. Your information is never used beyond these approved purposes:

• Account Management: For registration, login, and account verification purposes.
• Financial Transactions: To securely process deposits and withdrawals and to prevent fraud.
• Customer Support: To resolve issues and provide customer support.
• Promotions & Bonuses: To send you relevant offers based on your preferences (with your consent).
• Security: To detect suspicious activity and ensure the security of the platform.
• Legal Compliance: To comply with Anti-Money Laundering (AML) regulations and other legal obligations.
• Service Improvement: To analyze user experience and continuously improve the platform.
• Responsible Gaming: To monitor gaming behavior and provide assistance when needed.

Sharing Data with Third Parties

Baj99 does not sell your personal data or share it without your consent. Data may be shared with third parties only in the limited circumstances outlined below:

• Payment Processors: Transaction data to process Mobile Banking, Nagad, and bank transfers.
• Identity Verification Services: With authorized verification partners to complete the KYC process.
• Technology Service Providers: Software and hosting companies that support the operation of the platform.
• Legal Authorities: Where required by a court order or a lawful request from a law enforcement authority.
• Audit & Compliance: During periodic audits conducted by the licensing authority.

For international data transfers, we ensure that the recipient country has adequate data protection measures in place. Your information is never sent to an unsecured environment.

Cookies & Tracking Technologies

Baj99 uses cookies and similar technologies to improve your experience on our website and app. Cookies are small text files stored on your device.

You can manage cookies at any time through your browser settings. Note that disabling essential cookies may affect certain site functionality. When you first visit the site, we display a cookie consent banner where you can set your preferences.

Data Protection Measures

Baj99 follows industry-leading security standards to protect your information. Our security measures include:

• SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption.
• Two-Factor Authentication (2FA): An additional layer of verification to secure your account.
• Firewall Protection: Advanced firewall systems to prevent unauthorized access.
• Regular Security Audits: Regular security audits conducted by independent third-party experts.
• Data Masking: Sensitive information such as payment details is masked before storage.
• Access Controls: Only authorized personnel can access data on a need-to-know basis.

In the event of a data security breach, we will notify the relevant authorities and affected users in a timely manner as required by law.

Data Retention Period

Baj99 does not retain your data longer than necessary. Retention periods depend on the type of data and applicable legal requirements:

• Account Information: For the duration of account activity and 5 years after closure, as required by law.
• Financial Transaction Records: A minimum of 7 years, in accordance with Bangladesh financial regulations.
• KYC Documents: 5 years after account closure.
• Communication Records: Support tickets and chat logs are retained for 2 years.
• Marketing Preferences: Updated immediately upon unsubscription.

Once the defined retention period expires, data is securely deleted or fully anonymized so that no individual can be identified.

Your Privacy Rights

As a baj99 user, you have the following rights over your personal data. To exercise any of these rights, please contact our support team: